All products made here at Tactical Oatmeal carry an unconditional lifetime guarantee and are warranted to be free of manufacturing defects throughout the life of the product. Break a belt clip? Contact Us and we will get you a new one. Loose some hardware? Contact Us and we will send some more to you right away. Put your holster on and it just dissentigrates for no reason? Take pictures of the pile of remains and Contact Us. "Torture test" a holster by running over it with a Tank or shooting it? You are out of luck on that one... but take pictures and Contact Us anyway.
You may return most new, unused and undamaged items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Custom infused items and other Custom Shop items are not eligible for returns.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please Contact Us if you have any questions about shipping eligibility.
For all orders placed in the Continental USA, shipping is flat rate at $6 per order. Please note that some items ship for free.